Privacy & Trust

Privacy Policy

How JWD Scents collects, stores, and protects your order and delivery information.

At JWD Scents, we respect your privacy and handle customer data with strict confidentiality. This Privacy Policy outlines the specific personal information we collect, how it is processed, and your privacy rights when ordering from us.

1. Information We Collect & Store

When you place or confirm an order with JWD Scents, we may collect and store the following details:

Full name
Phone number
Province and city
Complete delivery address
Optional delivery note or nearest landmark
Quantity and order details
Selected payment method
Payment transaction or reference ID
Optional sender account, mobile number, or sender name provided by the customer
Order status and order history
Courier booking and tracking information

Please note: Email is not currently collected through website checkout.

2. Secure Data Storage

Order and customer records are securely stored and managed using Google Cloud Firestore / Firebase cloud infrastructure, utilizing industry-standard security and encryption safeguards.

3. Sensitive Payment Information We Do Not Store

JWD Scents does not collect or store:

Debit or credit card numbers
Card Verification Values (CVV)
ATM PINs
One-Time Passwords (OTPs)
Bank-login credentials or passwords

Orders are fulfilled via 100% Cash on Delivery across Pakistan. No card numbers, online pre-payments, or advance deposits are collected on our website.

4. Courier Sharing & Third-Party Disclosure

Your recipient name, contact phone number, delivery address, city, province, and COD balance information may be shared with TCS or another contracted courier partner strictly as necessary to execute doorstep parcel fulfillment.

WhatsApp communication with JWD Scents is entirely customer-initiated. We never sell, rent, monetize, or trade your personal contact details to external marketing agencies or data brokers.

5. Tracking, Pixels & Cookies

We use analytics and advertising tracking technologies to understand website performance, evaluate visitor engagement, and measure promotional campaigns:

Google Analytics 4: Measures aggregated visitor volume, page views, and website performance trends.
TikTok Pixel: Measures advertising campaign performance, visitor interaction events, and ad conversion effectiveness for JWD Scents promotions.

Third-Party Data Sharing: When you browse our website, standard technical details (such as your browser information, IP address, and visited pages) may be shared with TikTok (ByteDance Ltd.) for ad measurement and optimization services in accordance with TikTok's privacy policy. We never transmit sensitive payment information, passwords, or customer credentials to advertising partners.

Cookie Management: You can manage or block cookies through your individual browser settings, or adjust your personalized advertisement preferences directly within your TikTok account settings.

6. Data Retention Policy

Order and customer records may be retained for fulfillment processing, customer support history, fraud prevention, dispute verification, internal accounting, and applicable business or legal recordkeeping requirements.

7. Correction, Deletion Requests & Contact

Customers may contact JWD Scents at any time to request review, correction, or deletion of their personal information, subject to our legitimate business and legal recordkeeping requirements.

For any privacy-related requests or inquiries, please contact our privacy desk directly at: info@jwdscents.com or reach out through our Contact Page.